Security Policy

Keeping your data safe and secure is a huge responsibility and a top priority. We work hard to protect you and your data at any moment from the latest threats.

We protect your data.

All data is written to multiple servers instantly, backed up daily, and stored in multiple locations. This includes any files you or your respondents upload.

Sophisticated physical security.

Our state-of-the-art servers are protected by round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized response and security breaches.

Regularly-updated infrastructure.

Our software infrastructure is updated regularly with the latest security patches. Our services run on servers which are locked down with firewalls and carefully monitored. We closely watch the latest developments in web security.

We protect your billing information.

All transactions, including, without limitation, credit and debit card, iDeal and direct debit, are processed by Adyen. Adyen is a Netherlands-based payment processing company, specialised in safe and secure processing of payments. Adyen's certifications include Verified by VISA, MasterCard SecureCode and PCI-DSS.

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, or experienced an incident with your account? Please contact our helpdesk.